Terms of Service

Last updated: 1 June 2026 · Governed by South African law

By accessing voisa.co.za or purchasing any product or service, you agree to these terms. Please read them carefully. If you do not agree, do not use the platform.

1

Scope of Services

1.1 Training

VOISA provides online voiceover and radio training courses accessible via voisa.co.za. Course content is delivered digitally; no physical materials are shipped.

1.2 Talent Booking

VOISA connects brands and agencies with professional voice talent listed on the VOISA Ecosystem platform. Booking terms are agreed between the client and the voice artist directly; VOISA facilitates but does not guarantee the outcome of any booking.

1.3 Radio Lab

The Radio Lab is an in-browser DAW available to eligible subscribers. Acceptable use is governed by Section 5.

2

Pricing and Currency

All prices are listed and charged in South African Rand (ZAR). Pricing is subject to change; changes take effect on the next billing cycle for subscribers.

3

Payment Processing

Payments are processed by PayFast (Pty) Ltd, a South African payment gateway. VOISA does not store or access your card details. By completing a purchase you also agree to PayFast's terms and privacy policy.

4

Refund Policy

4.1 Once-off digital products

All once-off digital purchases (Lifetime Pass, Studio Career Launcher) are non-refundable once access has been granted, except where required by the Consumer Protection Act 68 of 2008.

4.2 Monthly subscriptions

Academy Pro monthly subscriptions may be cancelled at any time. Cancellation takes effect at the end of the current billing period; no partial refunds are issued for unused days.

4.3 Coaching sessions

If you need to reschedule a booked 1-on-1 session, please give at least 48 hours notice by emailing craig@voisa.co.za. Sessions missed without notice are forfeited. Sessions not yet scheduled may be rebooked up to 6 months after purchase.

5

Acceptable Use of the Radio Lab

  • The Radio Lab is for personal skill development and professional demo production only.
  • You may not use the Radio Lab to produce commercial output for third parties without an appropriate licence.
  • Uploading, storing, or broadcasting content that infringes third-party intellectual property rights is prohibited.
  • Automated access, scraping, or reverse-engineering the Radio Lab is prohibited.
  • VOISA reserves the right to suspend access for violations without refund.
6

Intellectual Property in Submitted Recordings

You retain full ownership of any recordings you create and submit through VOISA's platform. By submitting a recording you grant VOISA a limited, non-exclusive, royalty-free licence to receive, store, play back, and annotate the recording for the sole purpose of delivering coaching feedback to you. VOISA will not publish, distribute, or commercialise your recordings without your explicit written consent.

7

VOISA Intellectual Property

All course materials, scripts, lesson videos, and platform code are the intellectual property of Vector Live Group (Pty) Ltd. You may not reproduce, distribute, or resell any VOISA content without explicit written permission.

8

Account Termination

VOISA may suspend or terminate your account if you breach these terms, engage in fraudulent activity, or misuse the platform. In the event of termination for cause, no refund is owed. You may delete your own account at any time by contacting craig@voisa.co.za.

9

Limitation of Liability

VOISA provides training and tools on an "as-is" basis. We do not guarantee that training will result in bookings, income, or career outcomes. To the fullest extent permitted by South African law, VOISA's liability is limited to the amount paid by you in the 12 months preceding the claim.

10

Dispute Resolution

These terms are governed by the laws of the Republic of South Africa. Any dispute shall first be submitted to good-faith mediation. If unresolved, disputes shall be referred to the South Gauteng High Court (Johannesburg). You also have the right to approach the Consumer Goods and Services Ombud or any other relevant regulatory body.

11

Changes to Terms

VOISA reserves the right to update these terms at any time. Material changes will be communicated by email or a prominent notice on the site. Continued use of the platform after notification constitutes acceptance of the revised terms.

12

Contact & Information Officer

Questions about these terms or your POPIA rights: